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iWave Wins Fifth Consecutive Stevie Award for Best Customer Satisfaction Strategy

Last updated: April 17, 2024

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CHARLOTTETOWN, PRINCE EDWARD ISLAND, CANADA, April 17, 2024 / — iWave, the industry’s top-rated fundraising intelligence solution has been presented with a bronze Stevie® Award in the Best Customer Satisfaction Strategy category in the 18th annual Stevie Awards for Sales & Customer Service.

Earlier this year, iWave and UC Innovation, maker of ascend, a leading CRM for advancement, joined forces under the new name, Kindsight. The combination of iWave, UC Innovation, and NonprofitOS (iWave’s generative AI product, acquired in October 2023) will deliver what has never been possible before: Fundraising Intelligence that empowers nonprofit and advancement professionals to have the right conversation, with the right donor, at the right time—every time.

The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development, and sales professionals. The Stevie Awards organizes nine of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®.

Winners were announced during a gala event attended by more than 400 professionals from around the world at the Bellagio in Las Vegas, Nevada on Friday, April 12.

More than 2,300 nominations from organizations of all sizes, in virtually every industry, in 44 nations and territories, were considered in this year’s competition. Winners were determined by the average scores of more than 200 professionals worldwide on seven specialized judging committees.

Recognized by the Stevie Awards for the fifth year running, iWave’s dedication to customer satisfaction remains unwavering. This year’s award underscores the exceptional customer satisfaction scores, technological enhancements aiding client success teams, team growth, client retention rates, industry-leading Net Promoter Scores (NPS), and product innovation, all aimed at facilitating client success.

Kindsight’s CEO, Craig O’Neill expressed his gratitude for receiving this esteemed recognition. “We are truly honored to be acknowledged by the Stevie Awards for our commitment to delivering exceptional customer experiences. This recognition motivates us to continue to embrace innovation while consistently delivering unparalleled value to our clients.”

“The high scores given in the winning nominations in this year’s competition are evidence of the high levels of achievement portrayed in them,” said Stevie Awards president Maggie Miller. “We join with the judges and all members of the Stevie Awards community in congratulating and celebrating the winners for their accomplishments.”

Details about the Stevie Awards for Sales & Customer Service and the list of Stevie winners in all categories are available at www.StevieAwards.com/Sales. Nominations for the 2025 competition will be accepted starting this July.

About Kindsight (formerly iWave): Kindsight’s Fundraising Intelligence is an industry-leading platform that helps fundraisers identify and engage with the right donors at the right time. The result is more efficient, effective fundraising. It combines the most comprehensive advancement and fundraising CRM (formerly ascend), with rich data and insights (formerly from iWave) and revolutionary AI-based content creation (formerly from NonprofitOS). Education, healthcare, and nonprofit organizations can discover, engage, and steward donors like never before.

About The Stevie Awards: Stevie Awards are conferred in eight programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, the Middle East & North Africa Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Great Employers, the Stevie Awards for Women in Business, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 12,000 entries each year from organizations in more than 70 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.


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